Terms and Conditions
Welcome to Cutting Edge Investments (“we,” “our,” or “us”). By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1. General
Cutting Edge Investments is a printing, promotional, designing, advertising, and general supply company registered and operating in Malawi.
By engaging our services or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
2. Services
We provide printing, branding, promotional, designing, advertising, and supply services.
All services are subject to availability and may change without prior notice.
We reserve the right to decline any order or request that does not align with our company policy, ethical standards, or legal requirements.
3. Orders & Payments
Orders must be confirmed in writing (via email, WhatsApp, or official quotation acceptance).
A deposit (usually 50%) is required before work begins unless otherwise agreed.
The balance must be paid before delivery or upon agreed terms.
Payments can be made via bank transfer, mobile money, or any approved payment method.
Failure to make timely payments may result in delays, suspension, or cancellation of services.
4. Pricing & Quotations
All quotations are valid for [30 days] unless otherwise stated.
Prices are subject to change due to exchange rate fluctuations, supplier adjustments, or unforeseen circumstances.
Any additional requests outside the agreed scope of work will attract extra charges.
5. Delivery & Timelines
We strive to meet all agreed deadlines; however, delays may occur due to supplier delays, customs clearance, power outages, or other circumstances beyond our control.
Cutting Edge Investment shall not be held liable for losses arising from delivery delays.
Customers are responsible for providing correct delivery details.
6. Quality & Complaints
We are committed to delivering high-quality products and services.
Complaints regarding printing errors, product defects, or service issues must be reported within 48 hours of delivery.
If the complaint is valid, we will either correct, reprint, or replace the product at no extra cost.
We are not liable for errors in customer-provided content (e.g., spelling mistakes, low-quality images, incorrect sizes).
7. Intellectual Property
All designs, logos, artworks, and promotional materials created by Cutting Edge Investments remain our intellectual property until full payment is made.
Customers are responsible for ensuring they have rights to any third-party content submitted to us for printing or advertising.
8. Limitation of Liability
We shall not be liable for indirect, incidental, or consequential damages arising from the use of our services or products.
Our liability is limited to the value of the product or service in question.
9. Confidentiality
All customer information, designs, and business details shared with us will be treated as confidential and will not be disclosed without consent, except as required by law.
10. Cancellations & Refunds
Orders may be canceled within 24 hours of confirmation, provided work has not yet started.
Deposits are non-refundable once materials have been purchased or production has begun.
Refunds, where applicable, will be processed within [7–14 working days].
11. Governing Law
These Terms & Conditions are governed by the laws of Malawi.
Any disputes shall be settled through negotiation, and if unresolved, referred to competent courts in Malawi.
12. Changes to Terms
Cutting Edge Investments reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Customers are encouraged to review this page regularly.
13. Contact Information
For questions, concerns, or complaints regarding these Terms & Conditions, please contact us:
Cutting Edge Investments
Africana Building, Opposite JICA Offices
City Centre, Lilongwe, Malawi
P.O. Box 31803, Lilongwe
📞 Phone:
+265 (0) 993 788 331
+265 (0) 886 241 355
+265 (0) 884 317 809